Terms of Service

These terms govern use of iagarage.id and IA Garage Carwash services, including car wash bookings, cafe orders, product purchases, and transactions at the outlet cashier.

By creating an account, placing an order, or paying at the cashier, you agree to these terms and our Privacy Policy. If you transact for someone else, you confirm that you are authorized to do so.

Vehicle services include car wash, detailing, and other services listed on the website or at the cashier. Results depend on the condition of the vehicle when it is handed over.

The cafe menu covers food and drinks available at the outlet. Availability can change during the day.

Products sold on the website are shipped to the address you enter. Courier estimates come from the shipping carrier.

The cashier records in-store transactions for vehicle services, cafe orders, or both together. The price that applies is the price in the cashier system when the transaction is saved.

You are responsible for keeping your account email and password secure. Activity after a sign-in is treated as yours unless you have told us the account was misused.

Provide a name, phone number, and email we can reach. Vehicle details, including the license plate, must match the vehicle being serviced.

We may suspend accounts used for fraud, system interference, or a breach of these terms.

An online booking is confirmed after you choose a service, a time slot, and complete the required payment. Unpaid slots may be released.

At the cashier, an order is complete once staff save the transaction and the payment is recorded. In-store methods include cash, QRIS, bank transfer, and online payment through a payment provider.

You must pay the amount shown on the order summary or receipt, including service charges and, for products, shipping fees.

Online payments are processed by a payment provider. A successful status follows that provider’s confirmation. We do not store your card details.

If a payment fails or expires, the order stays unpaid until you pay again or cancel it.

Prices for services, cafe items, and products can change. The binding price is the price when the order is confirmed or when the cashier completes the transaction.

A discount applies only when the promotion conditions are met and recorded on the order. Promotions cannot be combined unless the cashier or the website says they can.

You may request cancellation of a booking that has not been started by contacting the outlet. Refunds for online payments follow the payment status and the payment provider’s policy, and are returned to the original method when possible.

Services already performed, and food or drinks already served, cannot be cancelled unless we made an error.

Damaged products or products that do not match the order can be reported with photos and the order number. We review the report before deciding on a replacement or a refund.

The cashier may cancel an unpaid transaction or correct an input error before the shift is closed, with a note on the order.

Remove valuables from the vehicle before service starts. We are not responsible for items left inside a vehicle and not handed to staff.

Damage already present before service, including scratches, set-in stains, or paint defects, will be noted when visible. Cleaning does not guarantee that every stain will be removed in every condition.

Tell the cashier about allergies or dietary restrictions before the order is placed. The kitchen uses ingredients that may come into contact with common allergens.

Cafe orders that are already prepared follow the ingredients available at that time. A menu substitution is made only if an ingredient runs out and you accept the replacement.

You may not use the website or the cashier system for fake transactions, forged payments, taking another customer’s data, or disrupting outlet operations.

Account content must not violate the laws of Indonesia.

Services are provided as described on the website or at the cashier. We are not liable for delays caused by force majeure, payment-network outages, or shipping carriers outside our control.

Our liability for an order is limited to the value of that order, unless the law requires otherwise.

We may update these terms. The latest version is shown on this page with its update date. Paid orders keep the terms in effect when the order was placed, unless a change is required by law.

These terms are governed by the laws of the Republic of Indonesia. Disputes should first be resolved by discussion at the IA Garage Carwash outlet in Bandar Lampung.